REFUND POLICY OVERVIEW
We sincerely appreciate your choice to shop at Our Website. Should you find yourself not entirely satisfied with your purchase, we are here to assist. The following terms apply to any products you have acquired from us.
INTERPRETATION AND DEFINITIONS
INTERPRETATION
Words that begin with a capital letter have meanings defined under the following conditions. These definitions are applicable whether they appear in singular or plural form.
DEFINITIONS
In the context of this Refund Policy:
- “Company” (also referred to as “We”, “Us”, or “Our”) refers to Everything Cool Music Ltd, No 19 Gwani Street Wuse Zone 4 Abuja, Nigeria, with Registration Number: 7135954.
- “Goods” refers to the items available for purchase on the Service.
- “Orders” refers to a request by You to buy Goods from Us.
- “Service” refers to the Website.
- “Website” refers to the URL accessible from https://nextgenebooks.com/
- “You” refers to the individual using the Service, or the company, or other legal entity on behalf of which such an individual is using the Service.
YOUR ABILITY TO CANCEL AN ORDER
While we have confidence in the quality of our products, we understand that there may be situations where you would want or need to cancel your Order from our Website. To exercise your right of cancellation, you must inform us of your decision by sending a clear statement. You can inform us of your decision by:
- By email: [email protected]
We will reimburse you no later than 14 days from the day on which we receive your refund request. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
DIGITAL GOODS:
Purchase of One-Time Digital Goods: You can cancel your Order within 7 days from the purchase, without giving any reason for doing so, by contacting our support at the email mentioned above. If a purchased Digital Good does not perform as described on the Website, you may contact our support at any time, and we will examine your claim, and if found justified, we will refund you. Refunds shall not be granted when there is purchase abuse.
CONTACT US
If you have any questions about our Refund Policy, please contact us:
- By email: [email protected]
